Critical error when clicking to add photo

[donnamancuso]

I just installed PFS on my computer which is running Windows Server 2008, 64bit. Fresh computer build and OS install. The machine is configured to be a software\web development workstation with all Vista features enabled, DirectX, etc installed. Latest drivers since this is a new OS install. The application ran and activated without problems but when I click to add a photo I get a critical error message. UAC is disabled and I have tried run as administrator and XP compatibility mode. The error message is pretty vague, so I'm not sure where to proceed from here.

Thanks
Donna

[Nat]

Hello Donna,

I am sorry to inform you that Photo Frame Show does not yet support 64-bit operating systems, but our team is currently working on a new version of Photo Frame Show that shall solve that matter. Thanks for your understanding.

[donnamancuso]

Is there any timeframe on this update? I purchased this subscription a little over a month ago with the intention of installing it on my new computer, which is setup for development, multimedia and graphics. I no longer have any computer that isn't running a 64 bit Operating System since 32 bit doesn't support the memory in my computers, and I didn't see anywhere on the site that said it wouldn't run in a 64 bit OS. I have a machine with Vista as well, but again it is 64 bit. I hate the idea that this subscription will expire shortly after or even before I'm finally able to actually run and use the application.

Donna

[NG]

Is there any timeframe on this update? I purchased this subscription a little over a month ago with the intention of installing it on my new computer, which is setup for development, multimedia and graphics. I no longer have any computer that isn't running a 64 bit Operating System since 32 bit doesn't support the memory in my computers, and I didn't see anywhere on the site that said it wouldn't run in a 64 bit OS. I have a machine with Vista as well, but again it is 64 bit. I hate the idea that this subscription will expire shortly after or even before I'm finally able to actually run and use the application.

Donna

Hello Donna,

This new version is in its developmental stages and we do not have an official release date. We will be informing customers accordingly about the release.

Please feel free to send us any inquiry or check in about this issue to: support [AT] frameshow [DOT] com

We will help you with any problem or request.

Thank you,
FrameShow.com